We want every guild to be happy with Song Kram Jek. This policy explains how to cancel and request a refund, for both card and PromptPay payments.
1. Cancelling renewal (credit/debit card)
Cancel anytime from the billing page in the app. You won't be charged for the next cycle and you keep Pro until the end of the paid period. PromptPay payments don't renew automatically, so there is nothing to cancel.
2. When we refund
- A guild's first payment: full refund on request within 7 days of payment (once per guild).
- Duplicate charges, or charges made after you cancelled: full refund of the incorrect charge.
- The service is unusable because of a problem on our side that we cannot fix within 7 days: a prorated refund for the affected period.
- Purchased AI credits: refundable within 7 days if no credits from that pack have been used.
3. When we don't refund
- Cancelling mid-cycle outside the cases in section 2 (no prorated refunds for remaining days).
- AI credits that have already been used.
- Accounts suspended for violating the Terms of Service.
4. How to request a refund
Email policehub.developer@gmail.com with your guild name, the email used to pay, the payment date and amount, and the reason. We reply within 3 business days.
5. Refund method and timing
- Credit/debit card: refunded to the original card through Stripe. When it arrives depends on your card issuer.
- PromptPay: Stripe emails you to ask for the bank account used for the transfer, and refunds to that account once received.
6. Payment disputes
If something is wrong with a payment, please contact us before filing a dispute with your bank. We'll resolve it as quickly as we can.